Brad

Excuse the lack of terminology, I new to the phone biz and I'm trying to setup a automated answering service on Interl-Access phones using the DB-Studio. My issue is when someone calls in on the 800 number the call is routed different then when someone calls in on our local number. The 800 number vendor assured me that the 800 number is coming in on our local number. In the call routing table I have the local number set to the call routing anouncemnt application and it works great when you call the local number. If I call the 800 number it goes to our operator. Another strange thing is I was just going to forward the operator phone to the call routing annocement but the calls do not go to the annocemnet they go to another extension. I can not find where the 800 number is assigned to the operator phone. There is no DID number for the 800 number. It seems that the system knows the call is from the 800 number and is not using the call routing table at all. Any help would be appreciated. Thanks.