| Account Codes in Mitel 3300
Hi guys,
I hope you can help me here. I'm pretty new to this telephone business.
Our current setup uses a Mitel 3300 Enterprise server and i'm trying to configure the account codes remotely using the 6110 Contact Center Management thing (Yeah, I really am new). Basically i've added all my codes, setup the phones as non-verified as I want agents to record what kind of call they have just had. Guess what, it's not working. When the user presses the account code button on the Mitel Superset 4025 and then types in the code it just says 'Invalid'. I have searched through documentation but can't find any help.
How should I configure the codes, how many digits and can the users enter them during worktimer. Do i need to do anything else on the server?
Thanks for all your help |