| have you looked in to using your interflow options? You can set this to allow a supervisor to enable it or disable it using the prompt AENI at the queue level. You would then program a key on a Sup station and they could auto enable the interflow to this other number. You have plethora of timing and threshold options depending on how you wish to procede. Look at your NTP's regarding the interflow of numbers very carefully. I think this is what you will want. It isn't completely automated so, you will need some human intervention. Good luck!
rachelle __________________
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