| I am assuming here that you are using MerMail (and apologies if you have stated that above).
IF you are using mermail, why haven't you looked at the Link Monitor. This can be found in TOOLS and is invaluable in looking at link comms issues.
In part it will tell you what the messages are that are passing over the link, and it will also give you the direction of the data flow, ie: PBX to Mail, Mail to FOS, FOS to Mail (FOS = Front office System or PMS)
Only a suggestion, but it has proven many issues in the past.
Also you do not mention the PBX type. On an assumption that it is an Opt 11 varient, AND you have an RSM installed, they are known to fail. The link monitor is an aid again in proving this. Beware though that if you want to change an RSM, the Mail MUST be powered down.
Good Luck
Oz |