| I have an option 11c with an acd q , 800 # terminates on acdn 390 which is night call forwarded to 181 I have 10 agents in 181 q. The cust now wants to send the calls to an external 800 # from 11pm to 7am and/or if a call is in the q more than 30 seconds. is this possible by just using the acd? or will I have to route them through the mmail system. If possible could you please give some insight on how to set them up. |