| I'm the part-time onsite for this customer and, since everything I've done so far with this has been on the PBX/MerMail end, it is covered by their maintenance contract. Were I to go beyond that then it becomes billable.
The PMS comes under the responsibility of the hotel's IT Department but, because of recent staff changes, it's a bunch of new folks having no experience with any PMS or any understanding of the current one. I presume that the PMS is still under warranty and a vendor meet would be preferable but it seems that the vendor is in Kansas City with no one local to service the silly thing. The hotel is worried that, should they have a OMS Tech flown out to California, if the problem turns out to be the PBX (which I'm pretty damned certain it's not) then they'll have to big bill to pay from the PMS vendor for a wasted trip. __________________
Respectfully,
H. E. Hallett
Field Service Technician
Scottel Voice and Data |