| Take the middle of the road approach and tell customer that you need a vendor meet.
It sure sounds like you have proven that the switch is A-OK.
After the vendor meet make sure that the customer is made aware of the outcome/resolution so that they will know that you were not blowing smoke up their skirts.
Just curious is all of the work on the PMS covered by their maintenance contract or is this supposed to be billable?
I run into this cr*p all of the time, the phone guy is always available and he does not charge me for his efforts so I call him rather than the 3rd party vendor who most of the time has no clue how the PBX works and is not even that familiar with his own product. Of course this same vendor will always blame the phone system without even looking at his gear. __________________
Dogs rollover Phones hunt |