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Old 06-04-2008, 07:59 PM   #2 (permalink)
ozzie
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2 things here:

1: I believe that you would have to wait as if there is no NRD, there is no way to beat the timer

2: You will have to chech the default ACD programming (LD 23). If you have RTQ set, and NRD is the option (and not MSB) then the set will be in NRD til the agent logs out then logs back in.

Looking at the above..... seems to be a bad idea.

Oz
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