| Return 2 available b4 After Call, Break time
We are going to be "testing" a scenario where the Not Ready key will be removed from agent phones. We will be setting up one group initially with a 120 second After Call, Break time to allow them to get use to this new arrangement. My question is, is there any way for an agent to go back to available before the 120 second timer expires or will every agent associated with this Call Presentation Class have to sit there for 2 minutes before they get put back in the idle pool? |