| It seems that Selector Code "3" in your auto attendant is set to transfer calls to extension 72, so when someone tries to dial "32", the system hears the "3" and away the calls goes.
If you do not want callers who press "3" to be sent to 72, here is a procedure you can use to change what happens when someone presses "3":
"INTERCOM 777"
"9997#"
(password-#)
"9" for programming
(password-#)
"3" for auto attendants
The auto attendants are numbered from 1 to 3, unless it is set up for single auto attendant operation. If that is the situation, you will not be prompted for the auto attendant number.
"1" for Day or "2" for Night
"6" to modify
"3" for Selector Code 3
At this point, I believe the voicemail will tell you what Selector Code 3 does. It will probably say something along the lines of "Transfer to Extension 72"
"9" change the Selector Code
"5" for Direct Extension Transfer
"*#" to finish changing Selector Codes
"#" to keep the current Dial-0/Timeout option intact
"#" to keep the current Prompt intact |