Hi Cadavre
Ok, on the PBX, go to LD 11 (or LD 10 / LD 20 will give you the same info). As soon as you hit <CR> (enter), the screen shows a bunch of parameters. One of them refers to agent licenses - available nnn - configured mmm - total yyy. On the PBX side availabe refers to how many position ID's you have open, configured means physically configured, total is the sum of nnn+mmm and = purchased. In your case, total should be at least 16, maximum 100. I am not able to dial up to a PBX rigt now else I would show you an example.
Then on the Symposim side:
Active Agents: means how many active agents your system is looking at in terms of simultaneous log in. Your value is set to 10, so only 10 agents are considered at any one time.
Agent Position ID's: that is where the licenses come in. According to those values, you have purchased 100 licenses, the system has measured 16 PHONE SET POSITION ID's, you can go up to 4500 (WOW!).. he he.
Once you have verified that your PBX agent licenses are at least 16 or more, you can increase the ACTIVE AGENTS to match. Before you do that though, make sure that you have sufficient data base space available. Towards the bottom of the screen in the Symposium configuration (where you viewed those parameters), it lists the required DB space and available DB space. The parameter for ACTIVE AGENTS is not a licensed setting, but if I remember correctly it does influence how many agents can log in at the same time, or at least you may lose some stats if more than 10 agents are logged in.
I must appologize, my PC with all the NTP's is in storage, so I can't go and look up, but I am pretty sure about the above.
If you are not comfortable to increase the ACTIVE AGENT parameter, ask your vendor to do it for you. Or check your administration guide for the exact description of steps to follow. I haven't done this in a while and don't want to give you bad advise
.
You will see a bunch of those parameters in the Symposium configuration, where you set up the WHAT to report on / look at, HOW MANY to report on / look at etc. For example you set up CDN statistics or DNIS statistics in the same way. The higher you push the configured values, the more DB space Symposium allocates to store the info. As soon as MEASURED VALUE exceeds CONFIGURED VALUE, your stats go wack, and to some extend you may also experience misoperation of calls. SYSTEM VALUE is the physical limit you can go up to.
I hope this all makes sense to you..