Hi,
i'm very knew with Symposium. But here's the situation:
- Are all services on the Symposium server running?
YES The problem is some time in the day people get the error "Time Loggin Exceed" for no apparent reason.
2- Are all the CDN's and phone sets acquired?
When i look in Symposium it's say that all my TN have been acquired.
3- Are all the ACD's in tact?
Could you provide me with more on this one please ?
4- Are all the agent configs, scripts etc in tact?
Could you provide me with more on this one please ?
5- Is the link up between PBX and Symposium server?
Yes Everything is working as it should. Except for the "Time Loggin Exceed" of course.
6- Any changes on your IT network?
Our Symposium server has just been update to the latest patch version. Not by us! But by professional...
7- Any windows updates that may have interfered with your Symposium server?
No. Every single updates has been previously approved by Bell before being install.
8- Any antivirus that may interfere?
No antivirus is install on this server.
9- Have you activated / de-activated automatic log in on your ACD?
Where do i check this option out ?
10- What error messages do you get on the PBX / Symposium server?
I don't seem to get any special error messages. Or i'm not looking at the right place.
Thanks again for any help!