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Thread: Call Scripting & Reporting
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Old 05-19-2008, 06:19 AM   #7 (permalink)
ell
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Hi

All of our agents have there own CDN numbers. What would be the best report to run regarding how calls have arrived at a CDN Number. We would like to know if they are external direct calls, if they were picked up from a skillset or if they were transferred internally.

Thanks
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