| Are all services on the Symposium server running?
Are all the CDN's and phone sets acquired?
Are all the ACD's in tact?
Are all the agent configs, scripts etc in tact?
Is the link up between PBX and Symposium server?
Any changes on your IT network?
Any windows updates that may have interfered with your Symposium server?
Any antivirus that may interfere?
Have you activated / de-activated automatic log in on your ACD?
What error messages do you get on the PBX / Symposium server?
Assuming that the agents follow the correct log in procedure I would start with the above questions.
Last edited by Kalahary-Harry; May 16th, 2008 at 03:45 AM. |