Rachelle, I will give you links here to three basic programming guides for an Avaya PBX. These books will explain how to do these tasks on an Avaya PBX. Your new hire will be familiar with these jobs and you can translate them to Nortel since you will have the same capabilities, just done a little different. http://support.avaya.com/elmodocs2/c...5/233756_5.pdf http://support.avaya.com/elmodocs2/c...6/233757_6.pdf http://support.avaya.com/elmodocs2/c...5/233758_5.pdf __________________
Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup.
Marty |