Quote:
Originally Posted by dexman  Let me try it this way.
A person calls in wanting to reach X34. The auto attendant answers the call. The caller tries to press "34". What exactly happens?
Does the caller hear an error message? (If "yes" what does the message say?)
Is the caller sent to dead air?
Is the caller sent to the wrong extension?
Does the caller gets disconnected?
Something else happens? |
the caller is sent to our 'dispatch employees' which is not correct. our dispatch department has 6 lines. to call ALL dispatchers at once, anyone at any phone can press transfer 72, which makes those 6 lines rings. their extensions are 15, 16, 17, 18, 25, and 26.
when someones calls in for x34 and the receptionist doesnt pick up, and they manually press x34, the call is forwarded to our dispatch group.
also, why is the copy setting not working?
i have used the copy setting before and it worked flawlessly.
thanks.