| Let me try it this way.
A person calls in wanting to reach X34. The auto attendant answers the call. The caller tries to press "34". What exactly happens?
Does the caller hear an error message? (If "yes" what does the message say?)
Is the caller sent to dead air?
Is the caller sent to the wrong extension?
Does the caller gets disconnected?
Something else happens?
The auto attendant, if it answers, is responsible for routing calls based on what the caller does (or doesn't) do. In this case the Partner Mail acts as both an auto attendant & voicemail.
Last edited by dexman : 05-12-2008 at 03:22 PM. |