Quote:
Originally Posted by dexman  Selector Codes allow you to transfer calls, play announcements or access sub-menus just by pressing 1 digit (usually 1->9). So say for example, an incoming call is answered by the auto attendant. If the caller presses the number "3"....what happens? If Selector Code #3 is set to, say, play an announcement, extensions 30-39 cannot be direct dialed because the auto attendant has been told to process the call a certain way as soon as the number "3" is pressed. Sorry if my explanation is somewhat unclear.  Oh, I forgot to ask, which voicemail and revision is being used? (Partner Mail, Partner Voice Messaging, Partner Mail VS or Avaya Partner Messaging) |
the voice mail is a white box mounted next to the PBX. the only thing i see on the voice mail box is
Lucent Partner Mail.
our greeting states that anytime during the message if you know the partys extension you can dial it at any time.
our extensions are
10-27 Office Employees
28-32 Used for voice mail
34-41 is the new blade/module that i purchased for extra extensions.
i have 2 office phones on the new blade
extensions 34 and 35. 35 is just a guest office, so i am not concerned with it right now.
34 is a new employee that i cant access from the main menu if i call in and manually press 34. however, when our receptionist answers the phone, she can transfer the call to x34 with no issues.
i think i need to tell the PBX that extension 34 is part of the system, but i dont know how to do that.
btw, i tried the copy setting, to copy the extension of one line, that i know works, to x34 and it doesnt seem to work.
thanks and i hope that helps answer your question.