Gman

Hi all,
Some agents of a group are having issues. At the moment, I'm not sure if it's just a select few or all agents.

When they have a call on hold, they don't dont show as busy or unavailable on the wallboards or Call View RT. And more importantly, while they're holding a call i'm told other calls still come through to the same extension.

I know there's a setting somewhere, but just can't find it. Can someone help please?

Thanks.

G!