| I'm not sure in SCCS 5. But in CCMA 6.0 there is an intrinsic built into the scripting. the script syntax is EXPECTED WAIT TIME [<skillset>] [skillset_list>]
It should be fairly easy to look up if you are using the web client.
send me a PM with your e-mail address and I'll send you the PDF on scripting. Then do a search for expected wait time and it will take to the desired area. __________________  I'm a member of the "PbxInfo Gang"
Last edited by gei_spot : 05-08-2008 at 03:27 PM. |