| Estimated Call Wait Time
Ok I have a tough one.
I need to be able to tell callers that their expected wait time is 1 minute, 2 minutes etc...
Here is what I do know.
I need to remove a few of my lines from call pilot and build a ACD group with those lines. I then need to acquire these line with Symposium. With a script I need to send that call to call pilot to be played a specific greeting (1 minutes, 2 minutes, etc...)
I think I can figure out the scripting but I have no clue how to build these in the switch and get it to communicate with Call Pilot. Do I build it like a service directory number in Call Pilot?
I have SCCS 5.0 , Call Pilot 4.5 and my switch is Secession 4.0
Thanks John |