Quote:
Originally Posted by splitrivet  Sounds like Bt's done a jobby on you with feature line as OBT says ARS will sort it .
Cheers,
Bob |
Well we did need feature line anyway.
We need either a hunt group or call divert incase some of the lines are busy. The hunt group could only be set up on two numbers so we went for call divert. This allows us to divert to our vonage line aswell which hunt group would not do.
Obviously difference being hunt group would do just that, hunt, but this suits our needs.
BT told us the following.
"Previous, on our standard lines, we would charge a fee per extra service such as answer phone or call divert, etc. However with our new feature lines, you pay one small set fee, and have the use of any (within reason) service you require".
This isn't strictly correct as hunt groups are still extra. I think it's a load of bull to make it sound like we a re getting more for less!