| Hi Jazman, I've actually been checking out Zeacom and your Contact Center 4.0 product so thanks for responding, I'd be interested in knowing more details.
I work with smaller businesses typically and I've read that the Contact Center product is pricy, which is my major concern since most of these businesses have limited budgets. Could you give me any information on the base price and typical cost per agent?
Is CTI used to get real time data or only the TAPI driver? Getting real time stats like agent status and calls in queue is definitely important, as well as historical reporting. I'm not looking for anything too complex (no need for speech recognition, IVR, or collection from multiple channels like email/sms at this time).
Thanks for any info you can give! |