| External Voicemail Notification and Personal Contacts
We are in the process of upgrading our Mitel to an SX-200 ICP (Release 4.0). Two issues have come up.
1) Voicemail notification to an external number (cell phone, etc.): After a voicemail is left, the cell phone that is set to receive the notification will ring once and then hang up. The way that I understand this should work is that the system should ring the external number, allow you to answer, and then prompt you to login into your mailbox. I talked with a Mitel tech, and he said that this is a known bug that should be fixed around May. Does anyone know of a workaround (increasing timers, etc.)?
2) Personal contacts feature: When the caller goes to the voicemail recording and hears "Press 2 to reach my cell phone" the system correctly forwards the call to the cell. Is there a way to send the original callers caller ID to the cell, for call screening, instead of getting the systems caller ID? |