PBX Info :: Your Free PBX, PABX and Telephone Information Resource - View Single Post - HELP! Phone service, phone sytems, equipment! We are LOST!

**Chas2002** · 10-08-2003, 08:53 AM

Thanks Icy ----

BTW.........

Centrex refers to a month-to-month agreement you have with your local central office.
It's basic service (POTS Plan Old Telephone Service) with all the bells and whistles (call fowarding, call transfer, toll restrictions, Call Detail Records, etc.)

The capacity they speak of (50%) refers to how much use you are getting out of their setup for your organization.
Dependent upon your current monthly cost for this service - a T1 may be better suited to your current needs with a Key System that offers the featurs that you need.

To explain the Call Park feature....

Example:
A client reaches Associate Smith and communicates about a file. Smith needs to move to the File Room to answer the clients question. Smith would park the call (press call park). The client is placed on "system" hold.
When Smith (in the file room) is ready to communicate with the client - he goes to the nearest phone and dials the call park code. The client is then removed from hold and presented to phone near/in the file room.

It's a good feature for Associates that do a lot of roaming about the office and for paging.