Yes this does help!! Thank you!!
I remember the Fur Elise and the Nocturn. After we changed a few of them, my boss made the comment that they all sound like a calliope at the circus. That's why we have silence on hold.
Now we're being courted by some music on hold vendors...actually, voice on hold....("All attendants are helping other callers, please hold the line...etc..."). It also has some pleasant background music.
I reminded my boss that we shut off all the music on hold and have to turn it all back on again. But I didn't remember how.