I hear ya. You don't have to own the software, because you have the key and "owning the software" won't do you any good if you lose the key
What version of Key Voice do you have, and where are you located?
The receptionist is put in in some menu, IIRC it is a drop to DOS and edit an ini or some other textfile. If I get time on Friday, I'll take a look at the KeyVoice setup files.
Carl