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Thread: NRDY reason codes not on Sup's Real Time Report
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Old 02-07-2008, 12:37 PM   #3 (permalink)
John_In_Dakota
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Quote:
Originally Posted by damo1976 View Post
I have the same problem on our Web Server, except all phones are affected. This occurred following upgrade to sp 7. Regressed to sp 6 and still get same problem. I would be interested if anyone has a fix!
I looked at the phones that were not showing up and did a frimware "flash" and after that some started to show up. I had a few agents that were not entering the reason code correctly.
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