| Your question is confusing. A UCD group distributes calls to agents no matter what UCD number is called. You can put a priority on call based on the UCD number called in table DNROUTE. The fields are TOLLPRIO for the primary number and DNPRIO for the supp numbers. IF you want people who call the primary number to be answered first, the make TOLLPRIO 0 for the primary number and DNPRIO the value 1 for the supp numbers. |