My phones tend to reboot about once a day, maybe twice. Then, randomly, it won't be able to grab an IP from DHCP server, which is a Windows 2003 Web server (tried W2k3 Standard too). When we first got the Inter-Tel system, we tried using our Watchguard Firebox router (first an X1000 core, then X50, and X5, etc...) for DHCP, but the IP phones would NEVER grab an IP address from it, which is why we moved DHCP to the server.
Anyone? Also, if we set the IP phone to a static IP, they will work for a random period of time, then ultimately it will stop working, until I assign a different static IP address. I am confused
??
My Phone shows an "Image Version" of 1.1.5 and a "Phonex Version" of 2.3.3.2. I am running Axxess 9.0 and my IPRC is 9.0. There are two other phones with different image version. One is 2.0.06 and the other is 1.01S. We only have 6 phones in use total. We also used to have a couple legacy Eclipse IP phones on the system long ago, and they rebooted just like the 8622's.
What's the different between the image version and the Phonex version listed on the IPT's web interface?
I just raised the call control timeout on all 6 IP phones to 30 seconds from 15 to see if that makes any difference.
This has been happening for as long as we've had the system (about 4 years now
). We get the same results if we're on the same local LAN as the PBX, or off-site. Currently, our PBX is at the colo, and our remote office is where all 6 enpoints are located. We're connected to the colo via VPN and have excellent bandwidth at both locations. Average ping to the IPRC card is 20ms or less...
Please help
Thanks!