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Thread: BFS to 3904 ACD agent phone
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Old 10-01-2003, 06:27 PM   #1 (permalink)
twscrb
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I'm trying to setup a BFS to a 3904 that's programmed as an ACD phone. When I press the BusyFwd button to ring the other party(ACD phone) nothing happens. I'm basically trying to set it up so that a manager can call his assistant by pressing one button - - but his assistant is in an ACD group. Is this possible? I know I can do it by using an intercom group but that would require an extra step to use.

Here are the first 3 keys of the ACD agent phone:

KEY 00 ACD 4604 0 4660
AGN
01 NRD
02 MSB
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