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Thread: NRDY reason codes not on Sup's Real Time Report
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Old 02-05-2008, 02:54 PM   #1 (permalink)
John_In_Dakota
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NRDY reason codes not on Sup's Real Time Report
I have a few agents that when they put in a Not Ready Reason Code, the codes will not display on a Real Time Report that a Sup has on their desktops.

Other agents enter the same code and they are displayed. Any thoughts?

I have gone through and updated the firmware on some of the phones.
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