| Scripting
I took the Advanced Scripting from Global Knowledge and it was great. I had been using Symposium for about 7 years but had never taken any formal training. I took the course and it gave me the fundamentals I lacked.
GIVE RING BACK
for example. After I took the class, I went through all of my scripts and did what Paula Abdul would say and "made them my own."
I hope this helps.
Gil
Sysadmin
Contact Center Manager 6, coupled with Communication Control Toolkit. |