A mailbox can only be associated to one extension. However an unasssociated mailbox can light the light on an extension. Voicemail is not the only device that can leae a message. There is what is called a silent message which is done by calling an extension and then pressing the msg key and hanging up. When the phone that has the silent msg presses the msg key the phone that left the msg is called back. This msg will not be cleared until the calling party answers the phone. One call tell what the destination of the msg is by pressing the msg key. So press the msg key and see what the destination is. On the 8602 press the spk key and then press the msg key.
Quote:
Originally Posted by skippy  Hi All,
I have a user who is pompted that he has 3 messages. When the user logs into the his mailbox he does not have any messages present.
I have checked the DB and he only has the one mailbox associated to the extention.
Checked the Subscriber Stats of the mailbox and Number of New/Saved messages = 0
I have also done the tedous task of going through all the mailboxes on the voice proccessor and there are no other mailboxes associated to the extention.
Any Ideas?
Cheers
Skip |