hello,
We have an Avaya IP Office 500 phone
system
that was recently installed. It uses Delta Server v5. I've been going on the SMDR page and trying to find the right setting to make there and then going on our Call Accounting software package Microcall which used to work fine with our old AT&T Definity analog/digital phone pbx (used a serial connection) and finding the right either File or TCP/IP (right now trying to get tcp/ip to work) settings to make for it so that Microcall and the Delta Server talk and we can then collect call accounting data from the IP Office like we used to with the Definity.
Can anyone help me with how to setup both the SMDR page for Delta
Server v5 and the Data Collection Options screen in Microcall so that the two will communicate? Here's the settings I have a present:
delta server/smdr:
smdr log file enabled checked
smdr file name : a directory and filename on that server
smdr port enabled checked
smdr port 8082
send
data every smdr
microcall data collection:
data source name: avaya ip office
data source type: tcp/ip server
under the tcp/ip tab: the ip address of the delta server and port 8082
thanks in advance,
david