| Hi Jee,
If you are using the VM as an AA(autoattendant), you may encounter problems like, call diverted to VM would get AA prompt if heartbeat fails. Another problem you may encounter would be when A party calls B party and if B was set to divert to VM, instead of B party's prompt, A party would get the default prompt. Those are useally the problem in total heartbeat failure.
Regards,
Sepay |