kblackwel

Hi,

I'm new to the forum, but I expect I'll spend a lot of time here in the future.

What is everyone here doing to support their Toshiba CTX system?

Now don't get me wrong, we have a support contract with someone, but they are in now way providing me/us with the level of support I think that is needed. I keep getting complaints from the sales manager that the ACD group isn't routing calls correctly, and we're having a problem with the IP phone dropping calls. I've attempted to contact our support people about that, but it's like they only have 2 guys over there supporting all their Toshiba offerings. I can respect that they just don't have the time, but isn't that what we pay them for.

Toshiba gave me access to their training site, but it's all training material and I need more of a forum/knowledgebage to answer the questions to some of the problems I'm having.

Does anyone in the forum have access to fyi tsd toshiba com ?

I know the dealers have access, and I'm inclined to request access to it by our Toshiba rep, but if it dosen't have some type of knowledgebase or forum, then that's also a waste of my time.

Interested to hear anyones thoughts.

Thanks