| n00b needs virtual help
Greetings to all, and thanks to the creator/host of this forum! I can see that I will probably be spending a lot of time here in the coming months.
Upon taking a new job, my first day in the office and I'm [surprisingly] told that I will be managing an NEC NEAX 2000 IPS+IVS (they have both) system. I've never managed a PBX in my life. I know very little about them. I know that we do have MATWorX installed and functional. The previous admin has a folder full of notes; unfortunately she wrote them specifically for herself so that only she would understand them. They have "commands" and such, but they really are Greek to me. I know that probably most of them are related to the MOC utility in MATWorX but she did a very poor job (in fact, nonexistent) of documenting anything.
One thing I have already been asked to do is to setup a job hotline for the company using two "virtual" extensions. The HR people want one line, 7100, to be a listing of open jobs with the company, and a second line, 7600, to be a voicemail line where callers can leave a message regarding the open jobs.
I don't even know where to start, but I'm more than willing to learn and read. Unfortunately I cannot find any manuals for the NEC's nor for MATWorX anywhere in this data center or in digital form on our fileserver. I know this is a total n00b question, but...could someone link me some threads on how to setup these virtual hotlines, or provide a link to a manual which would help me, please? Pretty please? With sugar on top? I really don't want to have to call a consultant and spend a bunch of money on my first day here. (Even though they never discussed the PBX in the interview process!)
TIA |