Greetings all,
We have an international toll free number that routes into an application with options 1 for english, 2 for french.
Pressing 1 transfers to an internal extension without any problems.
Pressing 2 is supposed to transfer to an external number (a long distance number in our Quebec office). As I can't enter an external number in an application builder transfer, I've forwarded to another non-did (x35
phone that is forwarded to the Quebec office
Currently, if you press two, the phone rings twice in Quebec, then you get a message "The call cannot be completed" and then it hangs up.
NCOS on x358 allows long distance calls, and CFXA is enabled for 16 digits.
Basically what I need is a way to do external->application->internal->external. Or, if possible, external->application->external.
Suggestions?
Thanks in advance