| Access channels are used for sccs/ccms integration where the ccms/sccs accesses this channel and plays a specific voice prompt.
Ivr channels are also utilized by ccms/sccs but they only access a specific application defined in the callpilot
and yes you can change them back and forth as needed __________________
Excuse me Sir. Would you be interested in buying a Cable stretcher or perhaps I could sell you a box of dialtone!! |