| Thanks Smoom, yeah that makes sense.
I encountered this situation today, and I am trying to make sense of it. I did not setup this hunt, but it does exist on our PBX. What had happened was that the switchboard operator was tied up, and a call came in. The person calling got voicemail. Because of the nature of our business, we absolutely cannot have calls go to voicemail from the switchboard.
When I checked into it, this is what I had found. I am trying to figure out why voicemail picked up. The only thing that makes sense to me is that all 8 lines had to be in use, and when call #9 came in, it hit 1000 - found it was in use - and forwarded into voicemail.
I took the forward off of 1000, so if I am thinking correctly, this should never happen again. But I only ask the question, because I want to make sure that this is how the NEC PBX works with hunt groups.
I know how UCD groups work, and yes 1000 was set as the pilot. So with all that being said, now that forwarding has been removed from 1000, if this was to happen again, I assume they would hear a busy signal? Is that correct? |