| When you write that 1000 is the pilot, did you set 181 to a 1 for extension 1000.
Normally if 1000 is the pilot the incoming calls will be distributed based on what is the next extension available. So call 1 goes to 1000, call 2 goes to 1001...and so on. If you want calls to go to voicemail when not answered you would need to forward each extension 1000-1007 to voicemail. Then if a call comes into pilot 1000 it would not matter which phone rang 1000-1007 when the call does not get answered the call will end up in mailbox 1000. If one of your extensions are called directly like calling 1005 and no one answers then it would end up in 1005's voicemail. If all 8 extensions are in use and all phones are forwarded then the call will go to voicemail. If you want that 9th call to que then you would use command 17 instead of 18 and create an UCD group for your 8 phones. Hope this makes sense. |