| How do you prevent staff from adjusting the ring volume?
I'm having problems with call centre agents who are lowering the volume of their telephones. Although the staff are in a call centre we expect their colleagues to pickup their calls in case they forget to log out or make busy and if they lower the volume of their handset then some calls are being missed.
I was sure there is a way of doing this and thought it was the option Handset Volume Adjustment Saved - I've set this to No in a test class of service and assigned it to my phone. (I rebooted the phone too to make sure)
The n tried calling the phone and adjusting the volume. Hang up and try again and it has saved the volume!
Any ideas? |