We have a couple of issues with some of our hunt groups and I can't seem to find anything that seems logical that has worked to fix it:
- When we have a call on hold, all agents get a single ring on their phone about every 10 seconds as an alert that we have calls holding.
- When the agent places a call on hold, the system rings the agent back in about 30 seconds and requires the agent to connect to the call or the call will be transferred to our operator.
We would like to extend both of these timers, but I can't find the timers to change.
Thanks in advance!