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Old 11-12-2007, 05:09 PM   #1 (permalink)
adm2cic
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Question M3904 Acd Handset Problem
New ACD group using Nortel Meridian M3904 phones and Symposium; calls appear to be directed correctly but the agents hear a beep instead of a ring - the phones act like a headset is plugged in (no headsets being used), the agent hears a beep and then the caller is presented; I have checked the ACDN programming and FORC is set to NO; comparing this group with other ACD groups already in place, I cannot find anything to indicate headset settings. Any suggestions?
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