| I agree with KristiK:
In LD 23, print the ACD-DN associated with those agents phone sets. There is a prompt "OBTN" (Observation Tone). As I don't have the NTP's in front of me right now I can't recall the exact responses, but you have the option to give an observation tone of none, agent only, agent and caller..
To see what ACD-DN is associated with an agent phone set, print the phone set in LD 11. Key 0 SCR (or MCR) nnnn 0 mmmm (n = ACD, m = Position ID).
Let us know if you come right.. |