I am looking for suggestions on what could be causing my agents to hear beep tones while they are on the phone with incoming calls.
The agents in my call center say that they are hearing intermittent and sporadic beep tones during ACD calls. It sounds like the tone they hear when a call is being presented. They are in skillsets, forced call answering, there is no console doing barge-in testing, the caller can't hear the tone. This just started within the last two days and I haven't made any software changes to the PBX, agent phones, skillsets, etc.
Ideas?
