| need help with....i dont know what its called...greeting menu
we have 2 greeting menus, one for during the day, one at night after the office is closed.
when we close our office, one of the prompts if someone calls in is to press 3 to contact a worker...well when you press 3, it dials a number to a pager xxx-xxxx. great, it has been working for years now. as of a few weeks ago, they are making us use the area code to dial. i need to get into the system and add the 3 digit area code to that number so its xxx-xxx-xxxx.
i know how to get into the admin settings to change the greetings and what not, but i have never done it. what is that 'feature called' is it a calling group...a hunt group?
if you guys need any additional info to help me get this resolved, just ask me. i also have the book that came with the system so if anyone has this system or has worked on it, maybe you could refer me to a specific section...??
thanks guys |