| Noob question
How do i determine how many incoming calls the operators can have queued? We have the operators set up as an ACD skill and a vector sends the incoming calls to them. I know they have 8 common lines in the console parameters but i thought that was related to how many calls they can park, i didnt know if that was the same as the number of incoming calls they can have lined up waiting to be answered
sorry if that doesnt make sense and thanks in advance
oh i have a definity g3i r12 |