vivid

I feel your pain, trust me I do but Ive also worked directly for other manufactures I wont say who and we had customers call in all the time who were turned away for support/warranty due to the product being a gray market Item or non Canadian/non US item the technologies and features are all different from country to country in electronics weather it be PBX or Cars even

These are the things you have to come to accept when buying from an ONLINE Store, or EBAY its not the Manufactures fault nor is it your fault its mearly the store front fault for making you aware you were purchasing a "grey market" item.
As I used to tell customers in the past who tried to save a few dollars by shoping online... If they dont have a physical store front that you can physically walk into dont buy from them
Believe me ive seen it all from japanese/etc manuals to photo copies to burned cds to missing items etc

* If you do purchase a grey market and are seeking help You will more then likely be directed by Panasonic USA or(where ever it is you reside) to contact the Panasonic factory your product origanated from. Other wise it may be possible to have a Certified Inerconnect company come in and do the install/programming of your System.

Im not saying yeah or neh by any means everyone in there life has at some point purchased a grey market item and has been shun by there Local Manufacturer, and in most case what is the reason we buy grey market well one- we unknowingly do so but two- we want to save money ..